FAQ
Quick answers about personalization, shipping and returns. Still have a question? Email connect@connecting-family.com.
Personalization
How do I personalize my gift?
On the product page, enter the names, dates or details the item asks for. You'll see a live preview of your design before you add it to your cart. Every item is printed to order with exactly what you typed, so please check spelling and capitalization before you check out.
Can I change my personalization after ordering?
We send orders to production quickly so your gift reaches you sooner, which means you have 1 hour after ordering to request a change. Email connect@connecting-family.com with your order number and the correction. After that, your item is usually already being printed. That's why we recommend checking the live preview carefully before you check out.
What does "set" or "combo" mean?
Mug sets and T-shirt sets include two (or more) matching items designed to go together, such as one for each partner, sibling, or parent and child. You choose the size and color for each item in the set.
Shipping and delivery
How long will my order take to arrive?
Each item is printed after you order. Production takes 1–14 business days. Shipping within the U.S. then usually takes 3–7 business days.
When should I order for Christmas?
For delivery by December 25, 2026, order by Monday, November 30, 2026 for standard shipping within the U.S.
How much is shipping?
U.S. standard shipping is free on orders of $50 or more. Orders under $50 ship for a flat $4.99. Shipping to other countries is calculated at checkout.
Can I send each item in a matching set to a different address?
A set ships together to one address. Many customers have it sent to themselves and mail one half on, so they get to see both items first.
Do you ship internationally?
Some products can ship to some countries outside the U.S. Enter your address at checkout to see whether your items can ship there and what it costs.
Where are your products made?
We design every gift in Chicago, IL. Our print partners make them in the United States.
Returns and problems
Can I return a personalized item?
We can't accept returns or exchanges on personalized items, because each one is made for you. Please check names, sizes and colors before you order. Each product page has a size chart.
What if my item arrives damaged or misprinted?
Email connect@connecting-family.com within 14 days of delivery. Include your order number and a photo. We'll send a free replacement or a refund, whichever you prefer. You don't need to send the item back.
Can I return items that aren't personalized?
Yes. Email us within 7 days of delivery for a return authorization (RMA) number. The item must be unworn, unwashed and in its original packaging. The customer pays return shipping, and original shipping fees aren't refunded. See our Refund Policy for details.
Sizing and care
How do your T-shirts fit?
Our tees are unisex. Each product page has a size chart. If you're between sizes, size up for a relaxed fit.
Are the mugs dishwasher and microwave safe?
Yes, our ceramic mugs are dishwasher and microwave safe. Magic (color-changing) mugs are the exception: hand-wash them only, and don't put them in the microwave.
How do I wash a personalized swaddle blanket?
Machine wash cold and tumble dry low. Our swaddles are 100% jersey polyester and measure 30" × 40".